Why do I see “check app sync” on the portal?

  • Why do I see “check app sync” on the portal?

This means some of the items in the app did not sync to the portal. Syncing issues are linked to internet connectivity.

If there is a strong internet connection where the EVA device is being used, note the following:

  1. Is the phone connected to the internet? If not, connect to the Wifi
  2. Is airplane mode on? If yes, turn it off.
  3. Is the app updated? To check, Go to Maas360 > App catalog > EVA System app > Press “update” in that options appears.

⇒   If no, you can insert a SIM card with a data plan to the EVA phone

If it still does not work, please contact us at support@mobileodt.com

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